#community-help

Deleting Ex-Employee from Typesense Cloud Access

TLDR Viji had issues with deleting an ex-employee from Typesense Cloud accessed via Github. Jason explained the issue with Github login and further provided an update to remedy the situation. The solution worked for Viji.

13mo

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Oct 11, 2022 (14 months ago)

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Viji

06:44 PM

Hello, how do I delete an ex-employee from access to the Typesense cloud? User Access Roles is not letting me delete the user (the trashcan icon is not active)

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Jason

06:45 PM

If the trash icon is inactive, the user joined the team via Github login. So you want to remove them from the Github org, which will remove their access from Typesense Cloud.

Viji

07:02 PM

I already checked that - they are not part of our org github anymore

07:03

Viji

07:03 PM

But of course, their github account is active - just not part of our org

Jason

07:05 PM

Ah. Removing a user from Github doesn’t automatically remove their name from Typesense Cloud. This is unfortunately expected (admittedly confusing) behavior. The reason is because we don’t get a ping from GitHub when you remove someone from a GitHub org. Instead, if/when the person you removed tries to login to Typesense Cloud with GitHub, that’s when we check their GitHub org membership and if they no longer belong to an org, we remove them from the corresponding team on Typesense Cloud. So until that time, the user will continue to show up in Typesense Cloud (even though they actually don’t have access, which is enforced by their Github org membership).

I know this is confusing and potentially worrisome to see past members continue to show up. But this is mainly a UX issue with the Github login flow. We’re thinking through how to handle the UX of this flow better.

Viji

07:36 PM

Thank you so much for the detailed explanation, Jason. This is fine for now!

Nov 15, 2022 (13 months ago)

Jason

01:36 AM

Hi Viji - quick update: we’ve now pushed out an update that will let you remove users who were previously part of your Github org, from your Typesense Cloud team account page.

Viji

01:49 PM

That's great! Will check it out now. Thank you!

01:51

Viji

01:51 PM

yes, that worked!

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