#community-help

Can't See Team Account in Typesense Cloud

TLDR Vivek couldn't access their Typesense team account due to an issue with their Github organization. Jason provided a solution to transfer ownership and requested an email to support.

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Feb 14, 2023 (10 months ago)

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Vivek

12:26 AM

Hey, for some reason I don't see my team account when logging into typesense
It shows that I have 0 clusters created - but my site's search is working so there is a cluster running, I just can't get access to it using the UI
Anyway to fix this?

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Jason

12:31 AM

I do see your team account, but your individual account was somehow removed from the team. Could you confirm that your GitHub account is still a member of your GitHub org named Futurepedia?

Vivek

12:33 AM

I believe we deleted that organization and created a new one instead

Jason

12:34 AM

Ah ok, so we don’t see that old org associated with your Github login, which is why you don’t see it in Typesense Cloud…

Vivek

12:34 AM

I see, is there a way to transfer ownership?

Jason

12:35 AM

Yeah, could you email [email protected] with the name of the new GitHub org, from the email address you have on file on your current Typesense Cloud account?

Vivek

12:36 AM

Yup, will do right away

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