Hi, apologies if this isn't the right place to get...
# community-help
t
Hi, apologies if this isn't the right place to get support for this issue. I'm hitting the following issue while attempting to create a new typesense cluster in Typesense Cloud:
│ Could not create cluster, unexpected error: {"success":false,"message":"You have exceeded the maximum number of clusters that can created in this account. Please reach out to us to have this limit increased."}
Account Name: Coalesce Billing Email: michael.xu@coalesce.io My Email: tyler.mccoy@coalesce.io Thanks
1
j
Could you email support at typesense dot org so we have an email record of this?
t
sure
j
I see it in our help desk system now. We’ll get back to you via email in the next hour or so with an update.
t
@Jason Bosco Alright thanks. Just some feedback, I wasn't able to find the email for support as a paying customer. Where do you publish that support email? I understand we don't pay for a support plan, but it was difficult to figure out where I was supposed to go for assistance for this issue. I don't see it documented anywhere on the following pages: https://typesense.org/support/ https://cloud.typesense.org/support-plans https://typesense.org/docs/help.html
j
The help widget on the bottom of each page actually sends us an email. So I do see your first request you sent via the widget as well.
t
ahhh ok
I thought that might go to sales or something
j
But we’ll add the support email address as well more prominently for logged in users. Thank you for the feedback
t
Great thanks for the prompt response @Jason Bosco!
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