#community-help

Cloud Cluster Node Down Due to DNS Issue

TLDR Alex reported issues with a specific node in their cloud cluster. Kishore Nallan identified and resolved a DNS-related problem with the node's hardware.

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Jul 06, 2021 (29 months ago)
Alex
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Alex
07:58 AM
Hi there, we are having issues with one of our nodes in our cloud cluster, is there an admin available that could help us with that?
Kishore Nallan
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Kishore Nallan
08:00 AM
Hi Alex, can you please post the ID of your cluster?
Alex
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Alex
08:05 AM
Hi Kishore, could it be qavk8i9comw5dsynp ?
Kishore Nallan
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Kishore Nallan
08:06 AM
The metrics look okay for me from our end. What issue are you facing?
Alex
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Alex
08:07 AM
08:08
Alex
08:08 AM
The other two respond with “ok”:true
Kishore Nallan
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Kishore Nallan
08:08 AM
Ok, checking.

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08:19
Kishore Nallan
08:19 AM
Looks like the underlying node had a hardware failure and was replaced. There was an issue in DNS assignment. I have fixed it now and it should be available shortly once the DNS propagation happens.
08:19
Kishore Nallan
08:19 AM
We're already monitoring the underlying node health, but we have to improve our monitoring to also monitor the external DNS end-points. Sorry about that.
08:26
Kishore Nallan
08:26 AM
Alex
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Alex
08:28 AM
I understand, thanks a lot for the help!

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