Automatic Monthly Payments and Precautions
TLDR Laura inquired about automatic monthly payments. Jason explained that cards are charged weekly, notified clients via email if a payment fails, and suggested prepayment as an option.
Jun 13, 2023 (3 months ago)
By default we charge your card on file on a weekly basis.
If any payment fails, we’ll send you 4 email notifications (to the billing email address you’ve set on your account page) over a period of 12 days.
Indexed 2779 threads (79% resolved)
Understanding Bandwidth Charges on Cluster Nodes
Stephano asked about the "Bandwidth" charges when starting a cluster. Jason explained that this is the charge for data transferred out of a node. This led Stephano to appreciate the cloud hosting model.
Troubleshooting Local Scraper & Sitemap Issues
Rubai experienced issues with a local scraper and sitemap URLs not working. Jason instructed them to use meta tags and adjust their config file, which resolved the issues.
Cluster Termination Upon Moving to Team Account
Tim lost their cluster after transferring it to a team account without a payment method. Jason clarified that this was due to a bug, leading to the termination of the cluster. The cluster had to be rebuilt and a backup system was suggested. Fixes were implemented to prevent future similar situations.