#community-help

Automatic Monthly Payments and Precautions

TLDR Laura inquired about automatic monthly payments. Jason explained that cards are charged weekly, notified clients via email if a payment fails, and suggested prepayment as an option.

3mo

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Jun 13, 2023 (3 months ago)

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Laura

12:26 AM

Is the payment automatically updated every month if I have a credit card registered? I recently had an issue with Algolia where the payment didn't renew, causing the search system to go down on my website. Are there any precautions I should take with payments?

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Jason

02:28 AM

> Is the payment automatically updated every month if I have a credit card registered?
By default we charge your card on file on a weekly basis.

If any payment fails, we’ll send you 4 email notifications (to the billing email address you’ve set on your account page) over a period of 12 days.

02:29

Jason

02:29 AM

To prevent any unexpected interruptions, you could also prepay for multiple months from your account page, so we’ll deduct from that balance.

Laura

12:25 PM

Thank you!

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