#community-help

Automatic Monthly Payments and Precautions

TLDR Laura inquired about automatic monthly payments. Jason explained that cards are charged weekly, notified clients via email if a payment fails, and suggested prepayment as an option.

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Jun 13, 2023 (3 months ago)
Laura
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Laura
12:26 AM
Is the payment automatically updated every month if I have a credit card registered? I recently had an issue with Algolia where the payment didn't renew, causing the search system to go down on my website. Are there any precautions I should take with payments?
Jason
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Jason
02:28 AM
> Is the payment automatically updated every month if I have a credit card registered?
By default we charge your card on file on a weekly basis.

If any payment fails, we’ll send you 4 email notifications (to the billing email address you’ve set on your account page) over a period of 12 days.

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02:29
Jason
02:29 AM
To prevent any unexpected interruptions, you could also prepay for multiple months from your account page, so we’ll deduct from that balance.

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Laura
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Laura
12:25 PM
Thank you!

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